Conflict Management
Conflicts are inevitable in any workplace, but how you handle them can make all the difference!
Through our time together, you will learn how to:
- Understand the sources of conflict and how to identify potential triggers before they escalate
- Share your perspective in a non-confrontational way as part of collaborative problem-solving.
- Improve your diplomatic skills by mastering negotiation tactics
- Give constructive feedback to manage self-perceptions and promote positive collaboration.
- Take accountability for both the conflict and its solution.
- Identify different needs and values and how those can drive misunderstanding to help you find common ground.
- Develop active listening skills and improve communication in tense situations.
- Manage your own and others’ emotion during disagreement.
- Learn verbal and non-verbal de-escalation techniques
- Develop strategies for de-escalating tension and preventing recurring conflicts within your team.
